# Crescendo

Canonical page: https://aiteamproof.com/company/crescendo/

> Handles customer support across voice, chat, email and text with AI agents and human specialists, paid per positive outcome.

## What this provider does

Crescendo describes an outsourced customer support service combining AI agents and human specialists. Its source profile covers conversations across voice, chat, email and text, with handoff to people where needed. It is aimed at brands that want support operations handled for them.

### Buyer fit

Brands seeking outsourced support across voice and digital channels with AI and human escalation.

## Services and focus

- Provider type: AI-native service provider
- Delivery mode: AI-Powered Services
- Tasks: [Resolve customer support requests](https://aiteamproof.com/tasks/resolve-customer-support/)
- Industries: [Customer Service](https://aiteamproof.com/industries/customer-service/); [Healthcare](https://aiteamproof.com/industries/healthcare/)

## Claims and sources

A listing is not an endorsement or a guarantee of delivery. Provider-reported statements are not independent verification. Not stated means unknown, not absent. Source review dates are distinct from independent verification dates. Owner claim status concerns profile control, not service delivery.

### End to end

Statement: Runs autonomous AI agents plus human specialists across the support operation.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai/)

### Human review

Statement: QA experts review AI and agent responses; human specialists handle handoffs.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai/solutions/features)

### Licensed signoff

Statement: Not stated

Status: Not stated

### Integrates existing

Statement: Claims under 30 minute back-end integrations with existing systems.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai)

### Private deploy

Statement: Not stated

Status: Not stated

### Api export

Statement: Not stated

Status: Not stated

### Multilingual

Statement: Page states support in 50+ languages; no language list published.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai/solutions/features)

### Sla public

Statement: Public SLA: 99.9% platform uptime, scheduled-maintenance notice, termination and pro rata refund if uptime falls below thresholds.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai/policies/sla)

### Outcome pricing

Statement: Customers pay for positive outcomes, AI or human handled; MSA also refers to outcome-based contracts.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai/total-outcome-guarantee)

### Guarantee

Statement: Total Outcome Guarantee: free implementation if not live in 30 days, free month if CSAT not beaten, no charge for dissatisfied interactions.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai/total-outcome-guarantee)

### No training on data

Statement: Not stated

Status: Not stated

### Soc2

Statement: Trust center says SOC 2 Type II compliant; home and pricing pages list it too.

Status: Provider-reported
- Source: [Crescendo source](https://trust.crescendo.ai/)

### Iso27001

Statement: Pricing page lists ISO 27001 alongside SOC 2 Type II and GDPR; home page also lists it.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai/pricing)

### Hipaa

Statement: Not stated

Status: Not stated

### Gdpr

Statement: DPA incorporates EU Standard Contractual Clauses; MSA covers GDPR; subprocessor list published.

Status: Provider-reported
- Source: [Crescendo source](https://www.crescendo.ai/policies/data-processing-agreement)

### Liability named

Statement: Not stated

Status: Not stated

## Service details

- Service coverage: The source profile says Crescendo has customers worldwide; operational service terms require confirmation.
- Headquarters: United States
- Languages: Not stated
- Pricing: outcome
- Official website: [Crescendo](https://crescendo.ai)

## Profile sources and updates

This profile has not been independently verified.
Sources last reviewed: 2026-09-29
Owner claim status: Not claimed

### Original sources

- [Crescendo website](https://crescendo.ai) — Provider source; checked 2026-09-29
- [Crescendo source](https://www.crescendo.ai/) — Provider source; checked 2026-09-29
- [Crescendo source](https://www.crescendo.ai/solutions/features) — Provider source; checked 2026-09-29
- [Crescendo source](https://www.crescendo.ai) — Provider source; checked 2026-09-29
- [Crescendo source](https://www.crescendo.ai/policies/sla) — Provider source; checked 2026-09-29
- [Crescendo source](https://www.crescendo.ai/total-outcome-guarantee) — Provider source; checked 2026-09-29
- [Crescendo source](https://trust.crescendo.ai/) — Provider source; checked 2026-09-29
- [Crescendo source](https://www.crescendo.ai/pricing) — Provider source; checked 2026-09-29
- [Crescendo source](https://www.crescendo.ai/policies/data-processing-agreement) — Provider source; checked 2026-09-29

Corrections: https://aiteamproof.com/correction?provider=crescendo

Interpretation guide: https://aiteamproof.com/methodology.md