# Kim

Canonical page: https://aiteamproof.com/company/kim/

> AI plus human Sentinels handle e-commerce customer support tickets on the brand's behalf.

## What this provider does

Kim describes an AI-plus-human customer support service for e-commerce brands. Its source profile says it handles customer tickets on the brand’s behalf across multiple channels, using AI for routine requests and human specialists for training, quality checks and harder cases.

### Buyer fit

E-commerce brands seeking outsourced support ticket resolution with human oversight.

## Services and focus

- Provider type: AI-native service provider
- Delivery mode: AI-Powered Services
- Tasks: [Resolve customer support requests](https://aiteamproof.com/tasks/resolve-customer-support/)
- Industries: [Customer Service](https://aiteamproof.com/industries/customer-service/)

## Claims and sources

A listing is not an endorsement or a guarantee of delivery. Provider-reported statements are not independent verification. Not stated means unknown, not absent. Source review dates are distinct from independent verification dates. Owner claim status concerns profile control, not service delivery.

### End to end

Statement: Sentinel service: AI plus human specialists handle tickets, onboarding and training on customer's behalf.

Status: Provider-reported
- Source: [Kim website](https://kim.cc)

### Human review

Statement: Human Sentinels QA and take tickets where AI confidence is under 90%.

Status: Provider-reported
- Source: [Kim website](https://kim.cc)

### Licensed signoff

Statement: Not stated

Status: Not stated

### Integrates existing

Statement: Lists 100+ integrations including Shopify, Zendesk, Gorgias, Zoho.

Status: Provider-reported
- Source: [Kim website](https://kim.cc)

### Private deploy

Statement: Not stated

Status: Not stated

### Api export

Statement: Not stated

Status: Not stated

### Multilingual

Statement: Not stated

Status: Not stated

### Sla public

Statement: Not stated

Status: Not stated

### Outcome pricing

Statement: Home page lists per-ticket and per-resolved-ticket prices; pricing page says custom, so conflicting.

Status: Provider-reported
- Source: [Kim website](https://kim.cc)

### Guarantee

Statement: Not stated

Status: Not stated

### No training on data

Statement: Not stated

Status: Not stated

### Soc2

Statement: Home page states SOC 2 Type II certified; no report link seen.

Status: Provider-reported
- Source: [Kim website](https://kim.cc)

### Iso27001

Statement: Home page states ISO 27001:2022 certified.

Status: Provider-reported
- Source: [Kim website](https://kim.cc)

### Hipaa

Statement: Not stated

Status: Not stated

### Gdpr

Statement: Public DPA states it implements EU GDPR requirements, with EU SCCs for transfers.

Status: Provider-reported
- Source: [Kim source](https://kim.cc/dpa/)

### Liability named

Statement: Not stated

Status: Not stated

## Service details

- Service coverage: Not stated
- Headquarters: United States
- Languages: Not stated
- Pricing: outcome
- Official website: [Kim](https://kim.cc)

## Profile sources and updates

This profile has not been independently verified.
Sources last reviewed: 2026-09-29
Owner claim status: Not claimed

### Original sources

- [Kim website](https://kim.cc) — Provider source; checked 2026-09-29
- [Kim source](https://kim.cc/dpa/) — Provider source; checked 2026-09-29

Corrections: https://aiteamproof.com/correction?provider=kim

Interpretation guide: https://aiteamproof.com/methodology.md