# Smith.ai

Canonical page: https://aiteamproof.com/company/smith-ai/

> Answers business calls around the clock with an AI receptionist backed by live agents for intake and booking.

## What this provider does

Smith.ai offers AI and live receptionist services for businesses. Its service handles inbound calls, client intake and appointment booking, with options for AI first, human first and mixed handling. The source profile describes law firms and other small service businesses as core buyers.

### Buyer fit

Small service businesses seeking call answering, intake and booking with an option for live receptionist handling.

## Services and focus

- Provider type: AI-native service provider
- Delivery mode: AI-Powered Services
- Tasks: [AI voice agents that answer phone calls](https://aiteamproof.com/tasks/answer-phone-calls/)
- Industries: [Customer Service](https://aiteamproof.com/industries/customer-service/); [Real Estate](https://aiteamproof.com/industries/real-estate/)

## Claims and sources

A listing is not an endorsement or a guarantee of delivery. Provider-reported statements are not independent verification. Not stated means unknown, not absent. Source review dates are distinct from independent verification dates. Owner claim status concerns profile control, not service delivery.

### End to end

Statement: Answers calls, screens leads, books consultations and syncs to CRM.

Status: Provider-reported
- Source: [Smith.ai source](https://smith.ai/)

### Human review

Statement: Live agent involvement offered as per-call add-on for escalations.

Status: Provider-reported
- Source: [Smith.ai source](https://smith.ai/ai-receptionist)

### Licensed signoff

Statement: Not stated

Status: Not stated

### Integrates existing

Statement: Connects to Salesforce, HubSpot, Clio, Zapier.

Status: Provider-reported
- Source: [Smith.ai source](https://smith.ai/ai-receptionist)

### Private deploy

Statement: Not stated

Status: Not stated

### Api export

Statement: Developer API with key auth for call requests and chat; CSV export of call data documented.

Status: Provider-reported
- Source: [Smith.ai source](https://docs.smith.ai/category/ydtshfm8im-api)

### Multilingual

Statement: Bilingual call handling in English and Spanish.

Status: Provider-reported
- Source: [Smith.ai source](https://smith.ai/ai-receptionist)

### Sla public

Statement: Not stated

Status: Not stated

### Outcome pricing

Statement: Not stated

Status: Not stated

### Guarantee

Statement: 30-day money-back for new clients on paid plans, refund capped at $1,000; overage charges excluded.

Status: Provider-reported
- Source: [Smith.ai source](https://docs.smith.ai/article/aspvxzxrep-smith-ai-money-back-guarantee-faq)

### No training on data

Statement: Not stated

Status: Not stated

### Soc2

Statement: Not stated

Status: Not stated

### Iso27001

Statement: Not stated

Status: Not stated

### Hipaa

Statement: FAQ states Smith.ai is not HIPAA-compliant and cannot handle calls involving protected health information.

Status: Explicitly stated as absent
- Source: [Smith.ai source](https://smith.ai/legal)

### Gdpr

Statement: Terms incorporate a Data Processing Agreement for GDPR data with SCCs; certified under EU-U.S. and Swiss-U.S. Data Privacy Frameworks.

Status: Provider-reported
- Source: [Smith.ai source](https://smith.ai/receptionists/terms)

### Liability named

Statement: Not stated

Status: Not stated

## Service details

- Service coverage: Not stated
- Headquarters: United States
- Languages: Not stated
- Pricing: subscription
- Official website: [Smith.ai](https://smith.ai)

## Profile sources and updates

This profile has not been independently verified.
Sources last reviewed: 2026-09-29
Owner claim status: Not claimed

### Original sources

- [Smith.ai website](https://smith.ai) — Provider source; checked 2026-09-29
- [Smith.ai source](https://smith.ai/) — Provider source; checked 2026-09-29
- [Smith.ai source](https://smith.ai/ai-receptionist) — Provider source; checked 2026-09-29
- [Smith.ai source](https://docs.smith.ai/category/ydtshfm8im-api) — Provider source; checked 2026-09-29
- [Smith.ai source](https://docs.smith.ai/article/aspvxzxrep-smith-ai-money-back-guarantee-faq) — Provider source; checked 2026-09-29
- [Smith.ai source](https://smith.ai/legal) — Provider source; checked 2026-09-29
- [Smith.ai source](https://smith.ai/receptionists/terms) — Provider source; checked 2026-09-29

Corrections: https://aiteamproof.com/correction?provider=smith-ai

Interpretation guide: https://aiteamproof.com/methodology.md