Smith.ai

At a glance

What this provider does

Smith.ai offers AI and live receptionist services for businesses. Its service handles inbound calls, client intake and appointment booking, with options for AI first, human first and mixed handling. The source profile describes law firms and other small service businesses as core buyers.

Buyer fit

Small service businesses seeking call answering, intake and booking with an option for live receptionist handling.

Areas of work

Services and focus

Delivery mode

AI-Powered Services

Tasks

AI voice agents that answer phone calls

Industries

Customer Service · Real Estate

Profile facts

Claims and sources

Each fact carries its own source status. A source link shows where the statement came from; it does not by itself establish independent verification.

End to end

Answers calls, screens leads, books consultations and syncs to CRM.Provider-reportedSources: Smith.ai source

Human review

Live agent involvement offered as per-call add-on for escalations.Provider-reportedSources: Smith.ai source

Licensed signoff

Not statedNot stated

Integrates existing

Connects to Salesforce, HubSpot, Clio, Zapier.Provider-reportedSources: Smith.ai source

Private deploy

Not statedNot stated

Api export

Developer API with key auth for call requests and chat; CSV export of call data documented.Provider-reportedSources: Smith.ai source

Multilingual

Bilingual call handling in English and Spanish.Provider-reportedSources: Smith.ai source

Sla public

Not statedNot stated

Outcome pricing

Not statedNot stated

Guarantee

30-day money-back for new clients on paid plans, refund capped at $1,000; overage charges excluded.Provider-reportedSources: Smith.ai source

No training on data

Not statedNot stated

Soc2

Not statedNot stated

Iso27001

Not statedNot stated

Hipaa

FAQ states Smith.ai is not HIPAA-compliant and cannot handle calls involving protected health information.Explicitly stated as absentSources: Smith.ai source

Gdpr

Terms incorporate a Data Processing Agreement for GDPR data with SCCs; certified under EU-U.S. and Swiss-U.S. Data Privacy Frameworks.Provider-reportedSources: Smith.ai source

Liability named

Not statedNot stated