THIENTU

At a glance

What this provider does

THIENTU describes outsourced customer contact services supported by AI and human agents. Its source profile covers inbound calls, chat and messaging work, with complex inquiries routed to people with the conversation context. It also provides other business process services outside customer support.

Buyer fit

Businesses seeking outsourced customer conversations across phone and messaging channels.

Areas of work

Services and focus

Delivery mode

AI-Powered Services

Tasks

Resolve customer support requests

Industries

Customer Service · Workflow Automation

Profile facts

Claims and sources

Each fact carries its own source status. A source link shows where the statement came from; it does not by itself establish independent verification.

End to end

Runs contact center and BPO operations with AI voice/chat agents and human routing for clients.Provider-reportedSources: THIENTU website

Human review

Describes AI and human routing; contact-center page mentions a QA team monitoring quality.Provider-reportedSources: THIENTU website

Licensed signoff

Not statedNot stated

Integrates existing

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Private deploy

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Api export

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Multilingual

Homepage lists Vietnamese and English support.Provider-reportedSources: THIENTU website

Sla public

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Outcome pricing

Homepage says pay for resolutions rather than headcount.Provider-reportedSources: THIENTU website

Guarantee

Not statedNot stated

No training on data

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Soc2

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Iso27001

Homepage lists ISO/IEC 27001:2022 among certifications.Provider-reportedSources: THIENTU website

Hipaa

Not statedNot stated

Gdpr

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Liability named

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